If these topics don't solve the problem, you can contact us for technical support by one of the following methods:
By phone at:719.584.3426 ext. 101
866.584.3426 ext. 101 (toll-free)
By e-mail at:
help@aculink.net
Click here to send a message to our support staff.
Internet
What are the DNS server addresses?
I’m connected to the Internet, but I can’t open any websites.
How do I change my home page?
What is the dial-up number?
What are the Incoming and Outgoing mail servers?
My connection is disconnected every time I check my mail.
I can’t send and/or receive e-mail.
I can’t open attachments.
I keep receiving the same e-mail over and over again and/or the download process times out before it can receive all or any of the e-mail.
Setup (or Resetup) the acuLink™ Internet Connection
Follow the three steps below if you are an existing customer and need acuLink™ set up on a new computer with Windows Vista or Windows 7.
Follow the twelve steps below if you are an existing customer and need acuLink™ set up on a new computer with Windows XP (or earlier).
What are the DNS server addresses?
The primary DNS server address is:
63.247.192.18
The secondary DNS server address is:
63.247.192.19
I’m connected to the Internet, but I can’t open any websites.
1) Open Internet Explorer (or your regular internet browser; they should basically be the same), click on the Tools menu, then click on Internet Options. Click on the Security tab, and click on the Default Level button. Click Apply, then OK. If that button is grayed out, go to step 2:
2) Click on the Connections tab, and click on either "acuLink", "Coyotenet", or "Connection to 5438651" in the Dial-up and Virtual Private Network settings box, then click on the Set Default button. Now make sure that "Always dial my default connection" has the bullet next to it. Click Apply, then OK.
3) If you have any anti-virus or firewall software, make sure that the securities for those are not set too high. Consult the documentation or website for the software to find out how to check the security.
How do I change my home page?
1) Open Internet Explorer (or your regular internet browser; they should be basically the same), click on the Tools menu, then click on Internet Options.
2) In the "Address:" field, type what you would like to use for your new home page. The acuLink™ home page is: www.aculink.net/home
3) Click Apply and OK when you have set the home page to what you want.
What is the dial-up number?
The dial-up number is 5438651. It is important that there is no dash between the prefix and suffix. Also, make sure that Dial using country/region code or Use area code and dialing rules is not checked; since the call is local, you don’t have to use the area code.
What are the Incoming and Outgoing mail servers?
Both the Incoming and Outgoing Mail Servers should be set to:
mail.aculink.net
My connection is disconnected every time I check my mail.
1) Open Outlook Express (or your regular mail program; they should basically be the same).
2) Click on the Tools menu, then click on Options.
3) Click on the Connection tab, and make sure that "Hang up after sending and receiving" is not checked. Click Apply, then OK.
I can’t send and/or receive e-mail.
1) Open Outlook Express (or your regular mail program; they should basically be the same).
2) Click on the Tools menu, then click on Accounts.
3) Click on the Mail tab, find your acuLink™ mail account, and click on Properties.
4) Click on the Servers tab and make sure the both the Incoming Mail (POP3): and Outgoing Mail (SMTP): are both set to: mail.aculink.net.
5) Click Apply, then OK, and Close.
I can’t open attachments.
1) Open Outlook Express (or your regular mail program; they should basically be the same).
2) Click on the Tools menu, then click on Options.
3) Click on the Security tab, and make sure that "Do not allow attachments to be saved or opened that could potentially be a virus" is unchecked.
4) Click Apply, then OK.
I keep receiving the same e-mail over and over again and/or the download process times out before it can receive all or any of the e-mail.
1) Go to our Webmail site (mail.aculink.net/mail).
2) Log in with your e-mail address and password.
3) Look for any e-mail that is considerably larger than the rest. The size is located under the right-most column.
4) If desired, view or download the contents of that e-mail, then delete it.
5) Return to your normal e-mail program and try downloading your e-mail again. If this doesn't work, continue deleting unwanted/spam e-mail until you are able to receive all of your mail.
Follow the three steps below if you are an existing customer and need acuLink™ set up on a new computer with Windows Vista or Windows 7:
1) Click on the Start menu, and click on Connect To on the right-hand column. At the bottom of this window, click Set up a connection or network.
2) Click on Set up a dial-up connection, then click Next.
3) In the "Dial-up phone number" box, type 5438651. Type your username and password in the appropriate fields. Make sure both are all lower case (no capital letters) and don’t have any spaces. Your username is the first part of your e-mail address, without the @aculink.net or @coyotenet.net. For example, user@aculink.net is the e-mail address, and user is the username.
Make sure there is a check mark in "Remember this password."
In the "Connection name" box, type in: "acuLink" or "Coyotenet". This is simply to identify your connection, so you know what you’re connecting to.
Click the Connect or Create button and you’re all ready to connect to the Internet!
Follow the twelve steps below if you are an existing customer and need acuLink™ set up on a new computer with Windows XP (or earlier):
1) Click on the Start menu, and click on Run. In the "Open:" field, type inetwiz and click OK.
2) This will bring up the Internet Connection Wizard. Make sure the bullet is on "Connect using my phone line" and click the Next button.
3) If you have multiple modems, the screen will ask which one you want to use to connect. If you don’t have multiple modems, ignore this and skip to step 4.
4) If this is a new computer, it might bring up two screens asking for your information. Go ahead and fill in the applicable information; for fields you aren’t sure about, leave them blank. If this is not a new computer skip to step 5.
5) Step 1 of 3: Internet Account Connection Information: Uncheck "Dial using country/region code" or "Use area code and dialing rules". Now in the "Telephone Number:" field, type in: 5438651. Make sure there is no dash between the prefix and the suffix. Click Next.
6) Step 2 of 3: Internet Account Logon Information: type your username and password in the appropriate fields. Make sure both are all lower case (no capital letters) and don’t have any spaces. Your username is the first part of your e-mail address, without the @aculink.net or @coyotenet.net. For example, user@aculink.net is the e-mail address, and user is the username. Click Next.
7) Step 3 of 3: Configuring Your Computer: erase "Connection to 5438651" and type in: "acuLink" or "Coyotenet". This is simply to identify your connection, so you know what you’re connecting to. Click Next.
8) If you already have an e-mail account set up, or you don’t need to use acuLink™ e-mail, click No, Next, and Finish and ignore the steps listed below. However, if you do want to set up the e-mail (recommended), click Yes and Next.
9) If the option appears, click "Create a new Internet mail account" and click Next. If not, go to the next step.
10) Here type in your full e-mail address and click Next.
11) In the "Incoming mail" and "Outgoing mail" fields, type in mail.aculink.net and click Next.
12) Your username should already be in the Account Name field. If not, or if it is incorrect, type it in again. Remember, the username is only the first part of the e-mail address. Type in your password in the Password field. Click Next, then click Finish and you’re all ready to connect to the Internet!